Privacy Policy
Last updated: January 2024
lakeshadow-retreat ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us.
Information We Collect
Information You Provide Directly
When you contact us or engage our services, we may collect:
- Name and job title
- Business email address
- Company name and address
- Details of your technology requirements
- Correspondence and communications with our team
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver our consulting and technology services
- To communicate about projects, invoicing, and service updates
- To improve our website and services based on usage patterns
- To comply with legal obligations and protect our legitimate interests
- To send occasional updates about our services (with your consent)
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To perform services you have engaged us to provide
- Legitimate interests: To operate our business, improve our services, and respond to enquiries
- Consent: Where you have explicitly agreed to receive marketing communications
- Legal compliance: To meet our regulatory and legal obligations
Information Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers: Third parties who assist with our operations, such as cloud hosting providers, under strict data protection agreements
- Professional advisors: Accountants, lawyers, and auditors as necessary for business operations
- Legal requirements: When required by law, court order, or regulatory authority
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:
- Client project data: For the duration of our engagement plus seven years for legal and accounting purposes
- Enquiry correspondence: Two years from last contact unless a business relationship is established
- Website analytics data: Twenty-six months in aggregated form
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing based on legitimate interests
- Withdraw consent where processing is based on consent
- Request data portability in certain circumstances
- Lodge a complaint with the Information Commissioner's Office
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls limiting who can view personal data
- Regular security assessments and penetration testing
- Staff training on data protection responsibilities
- Secure disposal of data when no longer required
International Transfers
We primarily store and process data within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. Significant changes will be communicated to existing clients directly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: [email protected]
Post: Data Protection Officer, lakeshadow-retreat, Unit 4, Riverside Business Centre, Chapel Street, Salford M3 5BN
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.